Terms & Conditions
Effective Date: September 1st, 2023
Please carefully read the following terms and conditions ("Agreement") before using the services provided by NexRide Services Inc. ("Company," "We," "Us," or "Our"). By using our private transportation services, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
"Passenger" refers to the individual(s) utilizing our transportation services. 1.2. "Driver" pertains to the person responsible for operating the vehicle during transportation. 1.3. "Service" or "Services" means private transportation provided by the Company.
The Company reserves the right to amend these terms and conditions at any time. Updated terms will be posted on our website, and your continued use of our services will signify your acceptance of the revised terms.
The Company will collect and store your personal information as necessary for the provision of our services. Please refer to our Privacy Policy for more information regarding data protection and privacy.
The Company may terminate your access to our services at any time, for any reason, without prior notice, especially if a client repeatedly violates vehicle conduct and cleanliness rules, poses a safety risk to the driver or other passengers or damages NexRide's property or refuses to accept responsibility for damages caused.
NexRide is a company based in Québec, and all of its services are governed by the laws in force in the province of Québec. In the event of a dispute arising from our services, exclusive jurisdiction falls under the judicial district of Montréal, under the authority of the Superior Court of Québec, at the following address: Montréal Courthouse, 1 Notre-Dame Street East, Montréal (Québec) H2Y 1B6, Canada.
By using our private transportation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Conduct, Safety & Shared Responsibility
Responsibilities & Conduct
Passengers are required to treat drivers, vehicles, and fellow passengers with respect and courtesy. Any behavior considered disruptive, disrespectful, or unsafe may lead to the immediate termination of the transportation service.
Passengers must always use seatbelts when the vehicle is in motion, and any child passengers must be securely restrained in an appropriate child safety seat as required by law.
The Company reserves the right to refuse service to any passenger for reasons including but not limited to intoxication, illegal activities, or non-compliance with our rules and regulations.
A driver is expected to display good conduct towards their clients. We do not tolerate any form of abuse from any of our drivers. Each chauffeur must ensure that every trip is a positive experience for the customer. If you, as the customer, feel uneasy or unsafe during your trip with one of our drivers, please don't hesitate to contact our support team at (438) 228-0620, or email us at info@nexride.ca.
Passenger Safety and Shared Resposibility
At NexRide Services, passenger safety is our highest priority. Our drivers are professionally trained, our vehicles are regularly inspected and fully insured, and we adhere to strict safety protocols to ensure a secure transport experience.
However, passengers also share a responsibility for their own safety. Clients are expected to follow all safety guidelines, including wearing seatbelts and behaving appropriately during the ride. NexRide cannot be held liable for injuries or incidents resulting from negligence, non-compliance with safety rules, or unforeseen behavior by passengers or third parties.
Changes & Delays Guidelines
While the company will make reasonable efforts to adhere to the agreed-upon schedule, we cannot be held responsible for delays caused by factors beyond our control, such as traffic, weather, or unforeseen circumstances. In such cases, the company will communicate promptly with you to keep you informed of any changes.
We understand that unforeseen situations may arise on your end; nonetheless, it is the customer’s responsibility to notify us of any changes or delays, allowing us to adjust and manage the situation effectively. We commit to maintaining constant communication with you throughout, and we kindly request the same courtesy in return by informing us of any issues hindering your ability to reach your scheduled pickup location.
Pricing & Fees
Pricing
Pricing found on our website or mobile app when going through the booking processb is subject to change and may vary depending on factors such as distance, time, traffic, and demands.
For these standard bookings, the price quoted is an estimate based on the expected arrival time and distance calculated by Google Maps.
Our daily rates may differ from nightly or weekend rates. Additionally, during surge hours, the rates might be adjusted to reflect current demand.
NexRide includes a 15-minute grace period for traffic delays in the quoted fare.
If unexpected delays exceed this window, a fee of $0.50 per extra minute may apply to cover operational impact. This ensures service continuity, as extended delays may impact the driver’s next pickup.
Updated trip fares, including applicable taxes, are settled at the end of the ride with your preferred payment method.
Base rate, Rate per Passenger, Taxes, and Merchant fees are included in every quote/invoice or receipt.
If you choose to modify or include a stop in your initially quoted destination, a new quote will be presented. Any necessary price adjustments due to traffic or unforeseen circumstances will be communicated and collected at the end of your journey.
Note:
- For contract-based services such as, Corporate and Employee Transport services, once the quote is accepted and signed, the base price is locked in. However, additional applicable charges (e.g., last minute cancellation, wait time past the free-wait time period, tolls, parking, or extra stops) are outlined in the client’s service agreement.
- For services provided in Quebec, pricing is subject to Quebec taxes: GST (TPS) at 5% and QST (TVQ) at 9.975%. For services rendered outside Quebec, applicable taxes will follow the tax rates of the respective province.
- The corresponding rates will be applied to your quote request at the time of booking.
Cancellation, No Show & Rescheduling Fees
Free cancellation or rescheduling allowed up to 24 hours before pickup.
Cancellations less than 24 hours = Full Fare;
Rescheduling less than 24 hours = 25% of the total fare (Taxes Included).
No-shows = full fare, no refund.
Read our Cancellation & Rescheduling Policy Overview for more details.
Wait Time Fees
Customers receive complimentary wait times, but once those are exceeded, additional wait times are billed at $1 per minute. The relevant rates will be communicated and collected at the conclusion of your journey.
For airport passengers, we offer a complimentary wait time of up to 45 minutes from the official landing time.
Should additional wait time be required, a maximum of 1.5 hours is permitted in total.
Any extra time beyond the initial free 45 minutes will be billed at a rate of $1 per minute.
For Non-Corporate or other clients, we offer a complimentary wait time of up to 5 minutes at the designated pickup location.
Should additional wait time be required, a maximum of 15 minutes is permitted in total. Any extra time beyond the initial free 5 minutes will be billed at a rate of $1 per minute.
Damage Fees
Any physical damage caused to the interior or exterior of the vehicle (scratches, broken components, damaged seats, stains from beverages, excess food residue, or marks from crayons or similar items.etc.) will be charged based on the repair cost, labor, and potential downtime.
Basic Cleaning Fees
A standard cleaning fee starting at $5 is automatically included in every receipt, regardless of whether visible messes are present.
In cases where light messes are detected (e.g., food crumbs, drink stains), an additional cleaning charge may be applied based on the severity and required cleanup.
To help minimize cleaning costs, food and beverages are not permitted in the vehicle unless they are stored in properly sealed containers.
Extensive Cleaning Fees
Extensive cleaning due to bodily fluids, vomits, or spills food or liquids inside the vehicle: Starts at $250.
This amount is based on the level of damage and covers the cost of professional cleaning and vehicle downtime.
The exact amount will be communicated to the client once damages are assessed.
Stop Request Fees
When a customer books a reservation through our website and includes one or more stops along their route, the quoted fare will be based on the total estimated distance and travel time at the time of booking.
If, during the trip, the customer wishes to add an unscheduled stop, the request will be subject to driver availability. Each unscheduled additional stop will incur a base fee of $25, plus $1 per minute of wait time, provided the location is within 5 km of the original route.
For any unscheduled additional stop located more than 5 km away, an extra charge will apply based on the standard per-kilometer rate, either at the daytime or nighttime fare, in addition to the $25 base stop fee and applicable wait time charges.
Important Reminders
To ensure a smooth and respectful service for all our clients, please remember some important key points of our policies and procedures.
01
Free Wait Time
International Airport Passengers:
Free Wait Time: 45 minutes from landing time.
Maximum Wait Time: 1.5 hours.
Extra Time billed at $1/minute.
Local Airport Passengers:
Free Wait Time: 35 minutes from landing time.
Maximum Wait Time: 1.5 hour.
Extra Time billed at $1/minute.
Non-Corporate/Other clients:
Free Wait Time: 5 minutes.
Maximum Wait Time: 10 minutes.
Extra Time billed at $1/minute.
02
No Shows
A driver may wait for a maximum of 15 minutes at the designated pickup location.
If a customer doesn't show up for their scheduled pickup despite our efforts to reach them: Full Price of the total fare and there will be
no refunds.
03
Cancellation & Rescheduling Policy
Cancellations made 24 hours prior to the pickup time: Free
Cancellations outside of the free cancellation window: Full price of the Total fare (Taxes included).
Rescheduling made 24 hours prior to the pickup time: Free
Rescheduling made less than 24 hours of the pickup time: 25% fee of the total fare (taxes included).
04
Additional Fees May Apply
Basic Cleaning Fee: starting at $5. This fee is included in every receipt regardless of whether visible messes are present. In the event of light messes (e.g., food crumbs, drink stains), client may be charged an additional amount based on the severity and required cleanup.
Extensive cleaning due to: bodily fluids, vomits, or spills food or liquids inside the vehicle:
Starts at $250. The exact amount will be communicated to the client once damages are assessed. This fee includes time taken off the road and the cost of professional vehicle cleaning.
Damages to company property, scratches on vehicle surfaces or seats, stains from beverages, excess food residue, or marks from crayons or similar items: The total price will be communicated to the client once damages are assessed.
Mail/Courier Delivery Service Policy
📌Important Notice – Prohibited Deliveries
NexRide
Services, strictly prohibits the transportation or delivery of any illegal, prohibited, or hazardous items, including but not limited to illicit substances, unlicensed weapons, stolen goods, or any materials that violate local, provincial, or federal laws.
Any client found to be in breach of this policy may face immediate termination of services and be reported to the relevant authorities. NexRide reserves the right to inspect and refuse any delivery that raises safety or legal concerns.
Have Questions About Our Terms & Conditions Policies?
We're here to help!
If you have any inquiries regarding our cancellation, rescheduling, or other policies, please don't hesitate to reach out. Use our contact form or give us a call, and our friendly team will assist you promptly.
