NexRide provides premium black car and limousine services tailored for business professionals and employers. Although we focus mainly on contract-based transportation service but we also offer other transport services such as, Airport transfers, Town Car Service, event transport, non-urgent medical transport, & mailing delivery service for letters and small packages. So, whether you need a ride to a meeting or a special event, we have you covered with our reliable transport solutions.

Yes. We are licensed by the government of Quebec.

The price quoted to you at the time of booking is a preliminary estimate of the trip's cost based on the distance and expected time of arrival set by Google Maps. However, it does not encompass wait times, toll charges, car parking fees, additional drop-offs or pickups, or extreme delays caused by heavy traffic, adverse weather conditions, or unforeseen circumstances.

For regular online bookings, NexRide includes a 15-minute buffer for traffic in the quoted price. If unexpected delays exceed this window, a fee of $0.50 per extra minute may apply to cover operational impact.

For Corporate and Employee Transport services, once the quote is accepted and signed, the base price is locked in. However, additional applicable charges (e.g., wait time over the free-wait time, tolls, parking, late cancellations, or extra stops) are outlined in the client’s service agreement.

Booking a ride with NexRide is simple! You can easily schedule your transport through our user-friendly online booking system 24/7 or by contacting our customer service team directly via email, telephone or text message during our operating hours.

During your ride with NexRide, you can expect a comfortable and professional experience. Our drivers are trained to provide exceptional service, ensuring you arrive at your destination safely and on time.

You can cancel your ride free of charge if you notify us 12 hours and up prior your pickup time. 

Note that if you cancel your ride, less than 12 hours of your pickup time, you will be charged 50% of your total fare. 

Please refer to our cancellation policy for details on timelines and any applicable fees.

You can reschedule your ride free of charge if you notify us 12 hours and up prior your pickup time. 

Note that if you reschedule your ride, less than 12 hours of your pickup time, you will be charged up to 25% of your total fare. 

Please refer to our rescheduding policy for details on timelines and any applicable fees.

At NexRide Services, we take every reservation seriously. When you book a ride, we reserve a driver and vehicle exclusively for you. That means we may turn down other clients for the same time slot.

Cancellation and rescheduling fees help us cover the time, resources, and potential earnings lost when a scheduled trip changes at the last minute. These fees also allow us to fairly compensate our drivers for their time and commitment.

By notifying us early (at least 12 hours in advance), you help us reduce disruptions — and in return, we waive those fees.

Thank you for your understanding and for helping us maintain a reliable and professional service for everyone.

If we decide to decline your request, there may be one or several contributing factors, such as areas we don't serve, unavailability of drivers, the length of the trip, inability to verify a pickup address, the customer being unreachable, or issues related to scheduling and dispatching a driver for the job.

Yes. We adjust our prices during holiday seasons or based on demand and other circumstances. 

Our daily rates may differ from nightly or weekend rates. 

Additionally, during surge hours, the rates might be adjusted to reflect current demand.

Free wait times are provided to each customer; however, once these are exceeded, extra wait times are calculated at $1 per minute. 

15 minutes beyond the expected time of arrival are complimentary; however, any additional time spent on the road after that incurs a charge of $0.50 per minute. 

Extensive cleaning due to: bodily fluids, vomits, or spills food or liquids inside the vehicle: Starts at $250

Damages to company property, scratches on vehicle surfaces or seats, stains from beverages, excess food residue, or marks from crayons or similar items: Price will be communicatedto the client once damages are  assessed.

No. We appreciate any tips given by the customer; however, it is at the customer's discretion.

Neither our drivers nor our passengers are allowed to smoke in the car.

No eating or drinking in the car, however, you may bring with you your food or drinks as long as they are tightly sealed.

At NexRide, we offer a rideshare (carpooling) option for clients who prefer a more economical and eco-friendly way to travel. This service is available for both individual and business clients, depending on availability and route compatibility.

For non-contract clients, rideshare requests are priced based on current rates and travel distance. Each ride is quoted individually, taking into account factors such as the number of passengers, pickup and drop-off locations, and time of day.

However, contract-based clients — such as companies enrolled in our Corporate or Employee Transport programs — may benefit from exclusive rideshare discounts as part of their negotiated agreement. These tailored pricing plans help organizations reduce transportation costs while maintaining reliability and service quality for their staff.

Please note that availability for shared rides may vary by region, time, and route. All rideshare requests must be confirmed in advance and are subject to approval.

Yes. For airport passengers, we offer 1 hour of free wait time from the landing time. 

15 minutes of complimentary wait time for our VIP clients or high-profile business professionals

10 minutes of free wait time for our corporate and other clients.

Any additional wait time is billed at $1 per minute.

We will inform you of the meeting point in advance, but typically, your driver will be waiting for you at the arrival hall in the Uber waiting line, holding a cardboard sign with your name written on it.

If you have any questions, feel free to contact us by phone or text during our business hours, or send us an email at any time. Our customer service team will do their best to assist you.

Please allow up to 24 hours for a response from one of our representatives.